New House Farm Country Retreat

Rental Contract Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. WHEN YOUR BOOKING IS CONFIRMED, YOU ARE ENTERING INTO A LEGALLY BINDING CONTRACT, THE TERMS OF WHICH ARE SET OUT IN THESE CONDITIONS. WE REQUIRE THAT THOSE WHO ARE MAKING A RESERVATION WITH US READ AND SIGN THESE CONDITIONS (BY EMAIL REPLY CONFIRMING ACCEPTANCE OF OUR TERMS AND CONDITIONS)

1    New House Farm Country Retreat

   1.1 – The contract for a short-term holiday or business rental will be between New House Farm Country Retreat (referred to as “us” or “we”) and the person making the booking and all members of their group (referred to as “you” or “your”) in the following booking conditions, the law of England and Wales will govern the Contract. The contract of hire is not effective until we have received the deposit or full fee. The contract will be subject to these booking conditions and must be complied with. The party leader/lead booking guest must be at least 18 years of age at the time of the booking and the booking form must list names, addresses and ages of your party.

   1.2 – “The Property”, or “The Premises” refers to New House Farm, Sheepstreet Lane, Etchingham, East Sussex, TN19 7AY, and everything under the jurisdiction of, or legally owned by, the owners of New House Farm Country Retreat, including, but not restricted to the buildings, all contents, and the whole of the grounds within the boundary of that address.

2    Duration and Times of Lettings

   2.1 – You should not arrive before 4pm on the commencement date and leave by 11am on the day of departure. If we are in a situation where extra cleaning is required due to the Covid-19 viral pandemic, or due to any other communicable disease, we will need access to the rooms at 10am. Failure to do so will result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, (unless you are hosting a retreat or workshop with us, strictly by mutual agreement), and not for any other purpose or longer period.

   2.2 – If you are going to be late for check-in please contact the person on your confirmation document. Failure to do so may result in you being unable to access your accommodation. If you fail to arrive by midday on the day after your booking is due to commence, we may treat the booking as being cancelled by you.

3    Booking terms and conditions

The confirmation of a booking shall not render us liable in the event that the property is unavailable for occupation during the period reserved and no contract will arise between us and you otherwise than in accordance with the following provisions of these terms and conditions.

4    Booking Confirmation

   4.1 – All bookings must be confirmed by you replying to our how to confirm or deposit payment email and accepting our Terms and Conditions. The Booking Confirmation must be accompanied by payment of the booking fee (deposit or full payment). Unless otherwise confirmed as different in an email from us, the amount of the booking fee shall be required in full, after acceptance of your reservation. If a payment schedule is presented to you, the dates of payment must be adhered to fulfil the terms of the Contract.

   4.2 – In the event that a booking is accepted, the booking fee will be retained by us and treated as a payment on account of the amount payable in respect of the letting.

   4.3 – You confirm that you are authorised to confirm the booking on behalf of all persons who will occupy the property and that those persons are aware of the booking terms and conditions. You shall be a member of the party occupying the property and are required to ensure that:

  • Each member of the party on whose behalf you have submitted the Booking Form is listed on the booking form with his or her full name and age if under 18
  • Each member of the party is aware of and will comply with all rules and regulations published by ourselves in respect of the use and occupation of the Properties
  • The number of persons within the party shall not exceed the maximum number of persons permitted to occupy the property, as agreed in the confirmation booking email

   4.4 – Any breach of these provisions will constitute a breach of contract, thereupon we may terminate the booking forthwith in which event all monies paid by you will be forfeited and you may be required to vacate the premises.

   4.5 – We reserve the right to repossess the property at any time where damage or nuisance have been caused by you or any member of your party and in such event we shall not be liable to make any refund.

5    Acceptance of Booking

The contract between us and you for the letting of the property shall arise upon us giving written confirmation of acceptance of your application (electronically to any email address provided by you). A reservation, once confirmed in writing, renders the person booking liable for the full payment of the quoted price.

6    Failure to pay

Non-payment of the sum payable under clause 4 by the due date may be treated as a cancellation of your booking and we will be entitled to re-let the property without reference to the client. The terms as to payment in clause 7 thereafter apply.

7    Cancellation Policy

7.1 – WHEN RENTING NEW HOUSE FARM COUNTRY RETREAT, ALL BOOKING APPLICANTS ARE STRONGLY ADVISED TO TAKE OUT FULLY COMPREHENSIVE PERSONAL, OR GROUP TRAVEL AND CANCELLATION INSURANCE TO COVER ANY POTENTIAL RISK TO YOUR HOLIDAY, TRAVEL, WORKSHOP, BUSINESS OR RETREAT, EITHER WHEN BOOKING, OR IN ADVANCE OF YOUR CHECK OUT DATE.

  7.2 – IF NO APPROPRIATE INSURANCE COVER IS IN PLACE FOR YOUR RENTAL, THIS IS ENTIRELY AT YOUR OWN RISK, AND WE WILL NOT BE LIABLE FOR ANY CANCELLATION, UNAVOIDABLE CLOSURE OF THRE PREMISES, OR FOR ANY GUESTS UNABLE TO ATTEND.

7.2 – All payments are non-refundable by us. Any request to cancel has to be submitted in writing, via email, so you may notify your holiday, travel, event or business insurer of our confirmation of your cancellation.

   7.3 – Any refunds must be claimed from the insurer covering your holiday, travel, business, retreat or workshop

   7.4 – We will provide all necessary, reasonable documentation in respect of any insurance claim to be made by yourself to your insurer. We reserve the right to charge an administration fee for the provision of any information that is deemed to be excessive in respect to that claim.

7.5 – Any other discussion that you may have had with the management of

New House Farm Country Retreat regarding refund policy, needs to be agreed in writing via email.

8    Changes

8.1 – We reserve the right to amend the price quoted in any brochure or rates sheet due to errors or omissions, or changes in the VAT rate. In such circumstances we will contact you as soon as we become aware of an increase in charges. If you do not wish to pay the increase you shall be entitled to cancel the reservation and receive a full refund for all monies paid in respect of the reservation providing notice of cancellation is given in accordance with the provisions of clause 4 and within 7 days of you receiving notice of the amendment to the price to be charged from us.

8.2 – We are not liable for any changes to any part of New House Farm Country Retreat, that are not reflected in the wording or images of any brochures, our website, or any other information. We make every effort to ensure all materials relating to the premises and the facilities are kept up to date.

9    Changes to bookings

We will consider any request to change dates after confirmation has been issued. We reserve the right to charge an administration fee in the event a change of booking is made.

10    Occupancy and Use of Property

10.1 – Under no circumstances may more than the maximum number of persons agreed in the confirmation occupy the property. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities of New House Farm Country Retreat, unless prior written consent has been obtained by us. Only residents may use the Long Barn, and any staff, or other professionals, numbering up to 5, maximum, may be allowed inside. To exceed the maximum allowed number of persons is an overuse of the facilities available which are not designed or capable of supporting additional usage and can lead to expensive damage. As such any over-occupancy is considered to be a serious infringement of the Terms and Conditions and can result in an immediate requirement to vacate the premises, with no refund of monies due, and possible further charges in the event of damage to the facilities caused by excess usage.

10.2 – We ask that you inform us of any damage, faults or other issues that you may find upon your arrival, or during the course of your stay, so that we may address them for you where appropriate, to ensure the most comfortable stay possible for you and your guests.

10.3 – You agree to allow us, or any representative of ours, access at any reasonable time during the day during your stay for the purpose of essential repairs.

10.4 – Any deliveries to New House Farm Country Retreat must be accepted by yourself or one of your guests, to sign for and check any delivery made. We do not accept any responsibility for any issues arising from any delivery you have ordered, including any damage incurred during the course of that delivery. Any damage caused may result in a charge being made from your security deposit, and also to cover any excess costs of any damage or injury caused by any delivery.

11    Following Covid-19 UK Laws and Guidance (including any other pandemic, communicable diseases and their relevant laws and guidance)

Upon arrival at New House Farm Country Retreat, you, as lead guest (or a retreat team leader – see Appendix 1) agree to sign our Covid-19 Guest Charter (sent to you via email, and also presented in person upon check in) or a safety charter relating to any other health and safety situation involving pandemic or outbreak of any communicable disease, which declares that every member of the group (or retreat – see Appendix 1) understands how it is possible, and have been shown how to follow all UK laws and guidelines in relation to health and safety, and the prevention of the spread of Covid-19 or any other communicable disease, and also agree to follow those laws and guidelines. It is the responsibility of the lead guest (or retreat organiser – see Appendix 1) to make sure all guests comply with this charter, and New House Farm Country Retreat is in no way liable for guests not following, or breaking any relevant laws or guidelines. We are in no way liable for any fines or other charges incurred from not following laws and guidelines imposed by any external authority.

12    Weddings

Wedding receptions and ceremonies are not permitted at New House Farm Country Retreat. Without a licence and consent from the property owners, any formal ceremony held on our premises can be made invalid upon notification to the council. In the event that a wedding ceremony is arranged without prior notice, this can result in an immediate requirement to vacate the premises, and we reserve the right to retain security deposits and charge additional costs.

13    Care of the Property

13.1 – Please leave all of the buildings and outside areas in the same clean and tidy condition as when you found it. This includes (but is not limited to)  all washing up, taking out rubbish bags and emptying the fridges and dishwashers, and cleaning any ovens that have been used, so we have time to clean in preparation for our next guests. In the event that we need to clean in excess of our usual schedule due to mess, we reserve the right to retain a charge from the security deposit, and may also request vacation of, and access to, any part of the accommodation or other facilities to start cleaning.

13.2 – For all group hire and exclusive bookings, the Long Barn must be emptied of all belongings including fridge and freezer items, personal belongings and recycling and vacated by 8.30am on the morning of check out. Failure to do so may result in additional charges, due to the delay of our cleaning schedule,.

   13.3 – Any additional cleaning required will incur a cost, to be taken from your security deposit.

   13.4 – You are responsible for the whole property of New House Farm Country Retreat, and are expected to take all reasonable care of (including, but not limited to) all its furniture, pictures, fixtures and fittings and all other effects, including the grounds, outside furniture and the facilities, plants, borders and pathways, in or on the property.

13.5 – You must not use the properties for any dangerous, offensive, noxious, noisy, illegal activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Noise must be kept to a minimum between the hours of 10pm and 8am, particularly outside, otherwise we reserve the right to ensure any noise is minimised, and to retain security deposits in their entirety.

13.6 – The outside area, gardens and plants have taken considerable time and effort to mature. We ask that every effort is given by all our guests to respect and take care around these areas, and children are especially made aware of this. Any actions of a child that cause damage will be taken as the responsibility of that child / those childrens’ responsible adult(s).

13.7 – Children under the age of 16 must be under supervision, and in sight of at least one of their responsible adults, at all times.

13.8 – Smoking is strictly not allowed inside any of the buildings. Smoking areas have been designated outside, and if requested, anybody smoking elsewhere outside may be asked to extinguish and dispose of their cigarette / cigar. Any evidence of smoking indoors, and of any smoke odours will result in a retention of a sum from the security deposit.

13.9 – Any liquid or other spillages must be cleared up immediately to prevent staining. Red wine, if not cleaned immediately is likely to leave a permanent stain. Please report any stains before leaving, so they may be assessed to see if there is any necessary repair cost.

13.10 – Groups booking several buildings together, may wish to move furniture, fixtures and fittings between the Lodges, the Farmhouse and the Long Barn. If the furniture, fixtures and fittings (including kitchen equipment, crockery, etc.) is/are not returned to their original location, or their movement has caused any damage, we reserve the right to charge a fee for the costs of relocation or damage.

13.11 – We do not allow any additional sound system to be installed, unless agreed upon in advance with the management, and can only be a small one, which will not add any noise nuisance to New House Farm Country Retreat. The management reserves the right to insist upon the unplugging and storage of any sound system brought in at any time (to be performed by the guests). Refusal to do so will be considered a cancellation of your booking.

13.12 – Shoes may not be worn on any carpets in the lodges or farmhouse.

13.13 – We are a non-glass use facility as much as is possible. We provide high quality polycarbonate glasses in all of the accommodation and Long Barn. Glass may only be used indoors, by prior arrangement with us.

13.14 – We do not allow glass (including bottles) outside any of the buildings whatsoever, due to the risk of breakages, and this is unfair to other guests, to our staff and our animals. We reserve the right to make a charge for any unauthorised use of glass outside. We accept no liability for any damage or injury caused by the use, or breakage of glassware or other glass brought into the premises by any guests.

13.15 – It is of the highest importance that we are informed of any breakage of glass outside, to ensure the safe removal of any broken fragments, for the safety of our guests.

13.16 – Decorations may only be put up with prior permission and without causing any damage, particularly to paint work, and any additional clear up or repair costs will be retained from any security deposit.

   13.17 – We reserve the right to retain security deposits if (including, but not limited to) carpets, floors, walls or ceilings are left dirty or damaged. We reserve the right to retain security deposits if any furniture, fittings or contents are missing or damaged. In the event of any damage, please report it so that it can be assessed before you leave the property.

13.18 – In the event that it is not assessed we reserve the right to retain full security deposits for any losses or damage caused.

13.19 – We are a self-catering business, and as self catering accommodation, we do not provide serviced accommodation, additional toiletries or produce.

13.20 – We do not provide staff for guests’ needs .

13.21 – Call-outs that are not considered an emergency or are considered over and above usual self-catering requirements will be subject to charges and we reserve the right to make a charge from the security deposit accordingly.

  13.22 – When cooking, we insist that the supplied extractor fans are used to minimise cooking odours. If there are strong cooking odours after your departure, we will need to clear these for the next guests, which will incur a cost to be taken from your security deposit

13.23 – We do not allow glitter, table sprinkles, coloured party liquids, coloured glues, or similar, as these can stain, and are also very time consuming to clear up. Any use of these will incur a cost to be taken from your deposit, due to the additional cleaning costs.

13.24 – The indoor use of candles or oil burners indoors is not allowed without prior consent. No candles or oil burners are allowed in bedrooms.

13.25 – You agree to drive at no more than 5 miles per hour when using vehicles at New House Farm. Driving with excessive speed is extremely dangerous on the farm.

13.26 – One car per Lodge is allowed onto the premises, and 3 cars for the Farmhouse. Any extra cars have to be agreed in advance with management. Under no circumstances are guest cars allowed to be parked on the private lane leading to New House Farm, or anywhere outside of the boundaries of New House Farm Country Retreat.

13.27 – The access track from Sheepstreet Lane down to New House Farm Country Retreat is a private rural traffic route, but also a public footpath, and we recommend you drive with the appropriate caution and speed to protect your vehicle, yourselves, other people and the local wildlife. Special attention should be taken to protecting the underside of your vehicle. We do not accept any responsibility or liability for damage caused to cars, or any of your property, whilst driving down the lane, or for any incident taking place on the lane, or on Sheepstreet Lane, or whilst on the premises. Once you have reached New House Farm Country Retreat, we are not liable for any damage caused to your own vehicle, or to another vehicle, or for any damage to the premises. We reserve the right to retain any security deposit and charge any additional costs for damage caused by the use of any vehicle.

13.28 – We provide towels for use inside only. Towels must be provided by you for use outside, for any other activities, for hot tub and for swimming pool use

13.29 – All guests, staff and chefs are required to follow our guidance on recycling and other refuse handling, in line with our eco-friendly policies here at New House Farm Country Retreat.

14    Rights of Admission Reserved

If any guest is refused admission, is refused accommodation or is asked to, with a reasonable explanation provided to you, and you do not allow us to ensure that that guest leaves the site, we will accept this as a cancellation of the booking for you and the whole group attending the retreat. You have a responsibility to keep a peaceful atmosphere here, with your group and its attendees, and this is to ensure that we can also maintain that atmosphere, and so that your stay can continue smoothly, and unhindered by any unacceptable behaviour.

15    Security Deposit / Damages and Extra Charges Deposit

14.1 – When checking in to New House Farm Country Retreat, you are required to provide a security deposit of £250 for each lodge, £500 for the Long Barn if being used for exclusive use, and £500 for the Farmhouse. (If you are hosting a retreat or workshop please see the alternate security deposit in Appendix 1). This is taken at check-in by a card ‘swipe’ banking pre-authorisation. We can only accept this from one card, unless agreed otherwise. Please note we cannot accept credit cards for this, only debit cards. This pre- authorisation is removed after departure, within 5-7 working days, providing the property is left clean and tidy, that there have been no breakages or losses, extra cleaning required, or any extra people found to be staying at the property, or any other issues that incur a cost beyond your agreed reservation and use of our services.

15.2 – In the event that you or anyone staying at the property during your reservation period causes damage or incurs a need for more than our usual cleaning services or leaves the property without settling invoices for additional services or supplies received during your reservation period, or incur any other costs, you will be notified in writing of the details of any extra costs incurred within 7 working days after the end of the reservation period and this amount shall be deducted from the security deposit or payment will be required by you.

16    Outdoor Facilities & Equipment Including Hot Tub & Swimming Pool

   16.1 – You agree that the use of the outdoor facilities and equipment is at your own risk (or of any third party residing in the property during the period of your reservation) in all respects, and all relevant guidelines and advice presented are followed for your own safety, and for the safety of others.

16.2 – The use of some facilities may incur an additional cost. You will be informed of any relevant additional costs during the booking procedure.

16.3 – We take every precaution to ensure all of our facilities are working at all times for our guests (subject to reasonable availability, such as seasonal use). However, sometimes mechanical, or other failure can occur. We accept no liability for any of our facilities not being available for use due to any such failure, or other reason beyond our control. Please inform us as soon as possible if there is a problem with any of our facilities as soon as possible so we may address any situation appropriately.

16.4 – We accept no responsibility or liability for any injury, or death to, or by, any person who does not adhere to the safety guidance in respect of the outdoor facilities.

16.5 – You and all of your group agree to follow the safety guidelines provided in all areas of New House Farm.

16.6 – Wi-fi internet access is provided free of charge for guests in certain areas. The Long Barn, the Garden Lodges, the Pool Lodges, and the swimming pool area have wifi coverage. We can provide a portable wifi device that runs on a 4G network.

16.7– All of our facilities and equipment are subject to availability.

17    Liability

17.1 – Please adhere to our Safety Guidance document at all times – we accept no responsibility for any injury, or death to, or by, any person who breaches the Safety Guidelines of the Farm.

17.2 – All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this agreement. Nothing in this agreement limits or excludes the liability of us for death or personal injury resulting from negligence or liability incurred by you as a result of fraud or fraudulent misrepresentation by us.

17.3 – We shall not be liable for loss of profits, loss of business, loss of anticipated savings, loss of personal property or possessions, loss of use of the property or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses in respect of the reservation.

17.4 – You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence. It is your responsibility to keep all buildings locked when unoccupied, and take the relevant keys with you, or leave it with a member of the management team. If any building, or the property itself, is left open or unlocked, the management accepts no responsibility for any loss.

17.5 – On check-out please ensure the keys are handed to a member of the management team, or please lock your accommodation’s (and any other buildings’) external doors and post them in the safe place on site shown to you upon check in.

17.6 – Unless agreed by prior arrangement, the clearly specified areas marked as “Private” are not to be accessed by any guests. By booking with us, you agree that there are private areas in New House Farm that are clearly and strictly inaccessible as part of your booking to stay at New House Farm, and if any member of your group goes into a designated private area, we reserve the right to take this as a cancellation of your booking, and you agree to leave the property with immediate effect.

17.7 – We accept no responsibility for any injury, or death to, or by, any person who breaches the boundaries of designated restricted or private areas. All areas where there are water hazards, or other natural hazards, will be pointed out to you verbally, or in your welcome information pack, along with all necessary safety advice and any other hazard warnings. Your information pack will be emailed to you upon confirmation of your booking.

17.8 – Any vehicle of yours or any third party making use of the property during the period of your reservation is left at the property entirely at the risk of the owner of the vehicle.

17.9 – New House Farm Country Retreat, and it’s owners will not be held liable for any guest or tenant cancellations due to adverse weather conditions, illness, any change in personal circumstance or health, travel complications or any other reason whatsoever, including those listed above, expected to be covered by your own insurance.

18    Insurance

18.1 – New House Farm Country Retreat is covered by insurance, including public liability insurance. It is the responsibility of the guest(s) or business(es) letting the property to ensure they and all guests and visitors during their short term tenancy have suitable and adequate insurances in place, including personal injury, health and medical, accidents and travel, and to ensure that all 3rd party suppliers/visitors they employ or invite on to the property have had prior approval from the property owners to access the property and that they also have suitable and adequate insurances and adequate local authority and health and safety certification in place.

18.2 – Tenant and Guest insurance cover is expected to include, but is not limited to:

18.2.1 – Death, injury or illness happening to you, a member of your family or a friend.

18.2.2 – Any change in your personal circumstances or health, including falling pregnant.

18.2.3 – A recommendation from your GP or medical professional after you have booked.

18.2.4- Adverse weather conditions including snow, frost, fog or storm.

18.2.5 – Mechanical breakdown. accident, fire or theft en-route of a private vehicle en-route or prior to arrival.
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18.2.6 – Strike action or other union activity preventing or causing delay to travel.

18.2.7 – Restrictions to travel imposed by government or any authority, including changes.

18.2.8 – Jury service and court summons.

19    Force Majeure

In our terms and conditions “Force Majeure” means any circumstances beyond our reasonable control including, without limitation, an act of God, fire, disease, government action, flood, war or acts of terrorism. Where an event of Force Majeure results in the Property being unavailable we shall not be deemed to be in breach of contract and shall not be liable either to refund you any monies or for any other claim for loss or damage incurred by you.

20    Regulations and Conditions Regarding Pets

We do not allow dogs or other pets at New House Farm Country Retreat unless arranged in advance in writing, and a strictly limited number only shall be allowed. We can recommend excellent local kennels that will allow dogs to stay with them, be picked up during the day, and dropped off again between the hours of 9am and 5pm. We reserve the right to refuse guests entry if attempting to bring unauthorised or inappropriate dogs onto the property. No dogs can go in carpeted areas, on beds, or furniture. You guarantee that they are to be quiet, not upsetting other guests in any way, house trained, keeping them on a lead and at heel at all times when on the Premises. We reserve the right to refuse dogs entry and retain security deposits if these terms are not met.

21    Security and Privacy

New House Farm Country Retreat will ensure that:

21.1. – Personal data is only used for the legitimate interests of New House Farm Country Retreat, and does not unduly prejudice the rights and freedoms of the individual in question.

21.2. – Personal data will be processed fairly and lawfully in accordance with the Data Protection Act.

21.3. – Personal data will be kept only for so long as is necessary for the specified purposes.

22    Disclaimer

Please be forewarned that it is possible to catch computer viruses by accessing a web page or by downloading or running an infected program. Whilst New House Farm Country Retreat has taken steps to ensure that the pages on this web site are free from infection, such is the nature of the Internet that no assurance can be given that the pages of this web site are indeed free from infection. It is a condition of us allowing you free access that we will not be liable for any loss or damage suffered by any person accessing this web site, or any third party resulting directly from the transmission of a computer virus resulting from the accessing of this web site. Please note that the information available on this web site may be incomplete, out of date or incorrect. It is therefore essential that you verify all such information with us before taking any action in reliance upon it. It is a condition of us allowing you free access to the material on this web site that you accept that we will not be liable for any action you take in reliance on the information on this web site. The contents of the pages on this web site are copyright of New House Farm Country Retreat. The copying or incorporation into any other work or part or all of the material available on this web site in any form is prohibited save that you may download extracts of the material on the site for your personal use or copy the material on the site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

APPENDIX 1

Terms and Conditions specific to retreats and workshops to be held at

New House Farm Country Retreat

23 – All of the terms and conditions above in clauses 1 to 22 apply to all retreats and workshops to be held at New House Farm Country Retreat, and to all the guests and attendees thereof.

24 – The following terms and conditions apply specifically to retreat and/or workshop hosts and organisers, and their related businesses. Only where the terms and conditions below differ from the above clauses 1 to 22, the below terms and conditions take precedence for retreat, business or workshop groups.

25 – Confirmation of your booking will be provided by us via e-mail, in the same way as detailed above in clause 4, and will commit both you and us to your booking.

26 – Retreat staff are welcome to arrive from 1.00pm on the first day, and students strictly from 4.00pm onwards. All bedrooms must be vacated by 10.00am on the day of departure, with check out of the Farmhouse kitchen and Long Barn required by 12.30. Please contact us if you need to make other arrangements.

27 – At least one senior staff member (chefs not included) must remain on-site throughout the length of the retreat, when there are students present, and until all your group have all left.

28 – We offer self-catering accommodation which means that we do not provide serviced accommodation. Once the initial toiletries, toilet roll, teas, coffee etc which we supply upon arrival have run out you will be expected to replenish these for your guests, or your guests will have to replenish these supplies themselves.

29– Call-outs that are not considered an emergency or are considered over and above usual requirements will be subject to charges, and we reserve the right to make a charge accordingly.

30 – No more than the stated number of persons at the time of booking your stay are permitted to use the property. We reserve the right to charge a fee if additional guests and/or visitors arrive at the property without prior agreement.

31 – We legally require a list of names of all guests and staff staying in your retreat, along with their arrival dates, and this must be provided before check in.

 32 – You have full access to the Long Barn for the length of the retreat, but in the case of circumstances beyond our control, we may have to restrict access to the Long Barn. This would be for (but not restricted to) ensuring the safety of all guests at all times.

33 – The owners reserve the right to refuse entry to a property and cancel a booking at any time.

34 – A booking is not secure until a deposit has been received to confirm your booking.

35 – Before checking in, we require a single pre-authorisation of £400 via a bank card ‘swipe’ from a single debit card. This is to ensure that any extra charges, or the cost of breakages / lost items, is covered, in line with the terms and conditions above regarding security /damages deposit. We do not accept credit cards

36 – The retreat/workshop organiser must submit their retreat or workshop itinerary to New House Farm Country Retreat at least 3 weeks prior to the retreat date for agreement with the management that this itinerary will enable a smooth running retreat.

37 – Any discussion regarding a retreat or workshop’s specific needs, not in line with these terms and conditions must be confirmed and approved by management in writing, in advance of your check in.

38 – Additional linen and bedding for sofa beds, extra single beds and extra towels are available on request at the time of booking, for which additional charges apply. There is no guarantee that they will be available if only requested upon arrival, or during your stay.

39 – Arrival at New House Farm Country Retreat means that every member of the retreat party accompanying you also understands and follows these terms and conditions and that they apply to each individual as a guest at the venue.

40 – If any guest or organizer of the retreat is refused admission, is refused accommodation or is asked to, with a reasonable explanation provided to you, and you do not allow us to ensure that that guest leaves the site, we will accept this as a cancellation of the booking for you and the whole group attending the retreat. You have a responsibility to keep a peaceful atmosphere here, with your retreat and its attendees, and this is to ensure that we can also maintain that atmosphere, and so that the retreat can continue smoothly, and unhindered by any unacceptable behaviour. 

41 – Our maximum liability for losses you suffer as a result of us

acting in breach of these terms and conditions is strictly limited to the total amount you have paid to us. This includes compensation for any losses which are a foreseeable consequence of us breaking the agreement. Losses are

foreseeable where they could be contemplated by you and us at the time your order is accepted by us. This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

42Deposit and Full Payment Schedule

Payment is required in full in advance.

For any retreat, workshop or similar, where places are sold to third parties for attendance, the payment schedule will be as follows :

25% deposit is due at time of booking – non-refundable

50% is due 90 days before arrival date – non-refundable

25% is due 30 days before arrival date – non-refundable

Any other discussion that you may have had with the management of

New House Farm Country Retreat regarding alternate payment schedules, needs to be agreed in writing via email.

44 Following Covid-19 UK laws and guidance

Upon arrival at New House Farm, you, or a retreat team leader will agree to sign our Covid-19 Guest Charter (attached) which declares that every member of the group understands how it is possible, and have been shown how to, follow all UK laws and guidelines in relation to safety and the prevention of the spread of the Covid-19 virus or any other communicable disease, and also agree to follow those laws and guidelines. It is the responsibility of the retreat organisers and leaders to make sure all guests comply with the charter, and New House Farm Country Retreat are not liable in any way for guests not following, or any breaking of these guidelines and laws

New House Farm Country Retreat . New House Farm . Sheepstreet Lane Etchingham . East Sussex . TN19 7AY