New House Farm Country Restreat Terms and Conditions


1. The Lodges at New House Farm

The contract for a short-term holiday rental will be between New House Farm Country Estate (referred to as “us” or “we” ) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the following booking conditions, the law of England and Wales will govern the Contract. The contract of hire is not effective until we have received the deposit or full fee. The contract will be subject to these booking conditions and must be complied with. The party leader/lead booking guest must be at least 18 years of age at the time of the booking and the booking form must list names, addresses and ages of your party.

2. Duration and Times of Lettings

You should not arrive before 4pm on the commencement date and leave by 11am on the day of departure. Failure to do so will result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period.

If you are going to be late for check-in please contact the person on your confirmation document. Failure to do so may result you being unable to access your accommodation. If you fail to arrive by midday on the day after your booking is due to commence, we may treat the booking as being cancelled by you.

3. Booking Procedure

Whilst we are prepared to consider requests for reservations of the properties, the confirmation of a reservation shall not render us liable in the event that the property is unavailable for occupation during the period reserved and no contract will arise between us and you otherwise than in accordance with the following provisions of these terms and conditions.

4. Booking Confirmation

All bookings must be confirmed by you replying to our how to confirm or deposit payment email and accepting our Terms and Conditions. The Booking Confirmation must be accompanied by payment of the booking fee (deposit or full payment). Unless otherwise confirmed as different in an email from us, the amount of the booking fee shall be required in full, after acceptance of your reservation. If a payment schedule is presented to you, the dates of payment must be adhered to fulfil the terms of the Contract.

In the event that an application is accepted, the booking fee will be retained by us and treated as a payment on account of the amount payable in respect of the letting.

You confirm that you are authorised to confirm the booking on behalf of all persons who will occupy the property and that those persons are aware of the booking terms and conditions. You shall be a member of the party occupying the property and are required to ensure that:

Each member of the party on whose behalf you have submitted the Booking Form is listed on the booking form with his or her full name and age if under 18;

  1. Each member of the party on whose behalf you have submitted the Booking Form is listed on the booking form with his or her full name and age if under 18
  1. Each member of the party is aware of and will comply with all rules and regulations published by ourselves in respect of the use and occupation of the Properties
  2. The number of persons within the party shall not exceed the maximum number of persons permitted to occupy the property, as agreed in the confirmation booking email

Any breach of these provisions will constitute a breach of contract, thereupon we may terminate the booking forthwith in which event all money paid by you will be forfeited and you may be required to vacate the property.

We reserve the right to repossess the property at any time where damage or nuisance have been caused by you or any member of your party and in such event we shall not be liable to make any refund.

5. Acceptance of Booking

The contract between us and you for the letting of the property shall arise upon us giving written confirmation of acceptance of your application (electronically to any email address provided by you. A reservation, once confirmed in writing, renders the person booking liable for the full payment of the quoted price.

6. Failure to pay

Non-payment of the sum payable under clause 4 by the due date may be treated as a cancellation of your booking and we will be entitled to re-let the property without reference to the client. The terms as to payment in clause 7 thereafter apply.

7. Cancellation


All payments are non-refundable. Any request to cancel has to be submitted in writing, via email, so you may notify your holiday or travel insurer of our confirmation of your cancellation.

8. Changes

We reserve the right to amend the price quoted in a brochure or rates sheet due to errors or omissions or changes in the VAT rate. In such circumstances we will contact you as soon as we become aware of an increase in charges. If you do not wish to pay the increase you shall be entitled to cancel the reservation and receive a full refund for all monies paid in respect of the reservation providing notice of cancellation is given in accordance with the provisions of clause 4 and within 7 days of you receiving notice of the amendment to the price to be charged from us.

9. Changes to bookings

We will consider any request to change dates after confirmation has been issued. We reserve the right to charge an administration fee in the event a change of booking is made.

10. Occupancy and Use of Property

Under no circumstances may more than the maximum number of persons agreed in the confirmation occupy the property. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities of The Lodges unless prior written consent has been obtained by us. To exceed the maximum number of persons in the lodges overloads the facilities available which are not designed or capable of supporting additional usage and can lead to extensive and expensive damage. As such any over-occupancy is considered to be a serious infringement of the Terms and Conditions and can result in an immediate requirement to vacate the premises, with no refund of monies due, and possible further charges in the event of damage to the facilities caused by excess usage. Availability of the Farmhouse is limited and will under no circumstances be let for longer than 2 weeks to one group, and is subject to a strict limit on the number of days per year it is available for hire.


11. Weddings

Wedding receptions and ceremonies are not permitted at New House Farm. In accordance with the terms of our permitted use, without a licence and consent from the property owners, any formal ceremony held on our premises can be made invalid upon notification to the council. In the event that a wedding ceremony is arranged without prior notice, we reserve the right to retain security deposits and charge additional costs.


12. Care of the Property

Please leave all of the properties, including the Long Barn in the same clean and tidy condition as when you found it, including all washing up, taking out rubbish bags and emptying the fridges and dishwashers, and cleaning any ovens that have been used, so we have time to clean in preparation for our next guests. In the event that we need to clean in excess of our usual schedule due to mess, we reserve the right to retain the cost from the security deposit.

Any additional cleaning required will incur a cost, to be taken from your security deposit.

You are responsible for the property and are expected to take all reasonable care of all its furniture, pictures, fixtures and fittings and effects, in or on the property.
You must not use the properties for any dangerous, offensive, noxious, noisy, illegal activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Noise must be kept to a minimum between the hours of 10pm and 8am, particularly outside, otherwise we reserve the right to retain security deposits.

The outside area, gardens and plants have taken considerable time and effort to mature. We ask that every effort is given by all our clients to respect and take care around these areas, and children are especially made aware of this. Any actions of a child that cause damage will be taken as the responsibility of that child / those childrens’ responsible adult(s).

Children under the age of 16 must be under supervision, and in sight of at least one of their responsible adults, at all times.

Smoking is strictly not allowed inside any of the uildings. Smoking areas have been designated outside, and if requested, anybody smoking elsewhere outside may be asked to extinguish and dispose of their cigarette / cigar.

Any spillages must be cleared up immediately to prevent staining. Red wine, if not cleaned immediately is likely to leave a permanent stain. Please report any stains before leaving, so they may be assessed to see if there is any necessary repair cost.
We do not allow any additional sound system to be installed, unless agreed upon in advance with the management, and it is to be a small one, which will not add any noise nuisance to New House Farm. The management reserves the right to insist upon the unplugging and storage of any sound system brought in at any time (to be performed by the guests). Refusal to do so will be considered a cancellation of your booking.

Shoes may not be worn on any carpets in the lodges or farmhouse.
Decorations may only be put up with prior permission and without causing any damage, particularly to paint work. No glitter is allowed, and the clear up costs of glitter will be retained from any security deposit.

We reserve the right to retain security deposits if carpets, floors, walls or ceilings are left dirty or damaged. We reserve the right to retain security deposits if any furniture, fittings or contents are missing or damaged. In the event of any damage, please report it so that it can be assessed before you leave the property.
In the event that it is not assessed we reserve the right to retain full security deposits for any damage caused.

When let as self-catering accommodation, we do not provide serviced accommodation, additional toiletries or produce.

We do not provide staff for guests’ needs.

Call-outs that are not considered an emergency or are considered over and above usual self-catering requirements will be subject to charges and we reserve the right to retain security deposits accordingly.

When cooking, we insist that the supplied extractor fans are used to minimise cooking odours. If there are strong cooking odours after your departure, we will need to clear these for the next guests, which will incur a cost to be taken from your security deposit.

We do not allow glitter, table sprinkles, coloured party liquids, coloured glues, or similar, as these stain, and are very time consuming to clear up. Any use of these will incur a cost to be taken from your deposit.

You agree to drive at no more than 5 miles per hour when using vehicles at New House Farm. Driving with excessive speed is extremely dangerous on the farm, and may be taken as a cancellation of your booking.

One car per Lodge is allowed onto the farm, and 3 cars for the Farmhouse. Any extra cars have to be agreed in advance with management. Under no circumstances are guest cars allowed to be parked on the private lane leading to New House Farm, or anywhere outside of its boundaries.

13. Damages and Damage Deposit

Bookings of accommodation at New House Farm require a pre-authorised extra costs and damage deposit of £250 for each lodge, £500 for the Long Barn if being used for exclusive use, £500 for the farmhouse, and taken at check-in by card ‘swipe’ – please note we cannot accept credit cards for this, only debit cards. This pre- authorisation is removed after departure, within 5-7 working days, providing the property is left clean and tidy, that there have been no breakages or losses, extra cleaning required, or any extra people found to be staying at the property, or any other issues that incur a cost beyond your reservation and use of our services.

In the event that you or anyone staying at the property during your reservation period causes damage or incurs a need for more than our usual cleaning services or leaves the property without settling invoices for additional services or supplies received during your reservation period, or incur any other costs, you will be notified in writing of the details of any extra costs incurred within 7 working days after the end of the reservation period and this amount shall be deducted from the Damage Deposit or payment will be required by you.

14. Outdoor Facilities & Equipment Including Hot Tub & Swimming Pool

You agree that the use of the outdoor facilities and equipment is at your (or any third party residing in the property during the period of your reservation) risk in all respects, and all relevant guidelines and advice presented is followed for your own safety, and the safety of others.

We accept no responsibility for any injury, or death to, or by, any person who does not adhere to the safety guidance in respect of the outdoor facilities.

You and all of your group agree to follow the safety guidelines in all areas of New House Farm.

Any of our outdoor facilities and equipment are subject to availability, and the pool is also subject to availability.

15. Liability

Please adhere to our Safety Guidance document at all times – we accept no responsibility for any injury, or death to, or by, any person who breaches the Safety Guidelines of the Farm.

All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this agreement. Nothing in this agreement limits or excludes the liability of us for death or personal injury resulting from negligence or liability incurred by you as a result of fraud or fraudulent misrepresentation by us.

We shall not be liable for loss of profits; loss of business; loss of anticipated savings; loss of personal property or possessions; loss of use of the property or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses in respect of the reservation.

You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence. It is your responsibility to keep the Lodge locked when unoccupied, and take the key with you, or leave it with a member of the management team. If your Lodge is left open or unlocked, the management accepts no responsibility for any loss.

On check-out please ensure the keys are handed to a member of the management team, or please lock you accommodation’s external doors and post them in the safe place on site shown to you upon check in.

Unless agreed by prior arrangement, the clearly specified areas marked as “Private” are not to be accessed by any guests. By booking with us, you agree that there are private areas in New House Farm that are clearly and strictly inaccessible as part of your booking to stay at New House Farm, and if any member of your group goes into a designated private area, we reserve the right to take this as a cancellation of your booking, and you agree to leave the property with immediate effect.

We accept no responsibility for any injury, or death to, or by, any person who breaches the boundaries of designated restricted or private areas. All areas where there are water hazards, or other natural hazards, will be pointed out to you verbally, or in your welcome information pack, along with all necessary safety advice and any other hazard warnings. Your information pack will be emailed to you upon confirmation of your booking, and a copy will also be in your Lodge upon arrival.

Any vehicle of yours or any third party making use of the property during the period of your reservation is left at the property entirely at the risk of the owner of the vehicle.

New House Farm and it’s owners will not be held liable for any guest or tenant cancellations due to adverse weather conditions, illness, any change in personal circumstance or health, travel complications or any other reason whatsoever, including those listed above, expected to be covered by your own insurance.

16. Insurance

The Lodges at New House Farm is covered by insurance, including public liability insurance.

It is the responsibility of the guest(s) or business(es) letting the property to ensure they and all guests and visitors during their short term tenancy have suitable and adequate insurances in place, including personal injury, health and medical, accidents and travel, and to ensure that all 3rd party suppliers/visitors they employ or invite on to the property have had prior approval from the property owners to access the property and that they also have suitable and adequate insurances and adequate local authority and health and safety certification in place.

Tenant and Guest insurance cover is expected to include, but is not limited to:

– Death, injury or illness happening to you, a member of your family or a friend.
– Any change in your personal circumstances or health, including falling pregnant.
– A recommendation from your GP or medical professional after you have booked.
– Adverse weather conditions including snow, frost, fog or storm.
– Mechanical breakdown. accident, fire or theft en-route of a private vehicle en-route or prior to arrival.
– Strike action or other union activity preventing or causing delay to travel.
– Restrictions to travel imposed by government or any authority, including changes.
– Jury service and court summons.

17. Force Majeure

In our terms and conditions “Force Majeure” means any circumstances beyond our reasonable control including, without limitation, an act of God, fire, disease, government action, flood, war or acts of terrorism. Where an event of Force Majeure results in the Property being unavailable we shall not be deemed to be in breach of contract and shall not be liable either to refund you any monies or for any other claim for loss or damage incurred by you.


18. Regulations and Conditions Regarding Pets

We do not allow dogs or other pets at New House Farm unless arranged in advance in writing, and a strictly limited number only shall be allowed. We can recommend excellent local kennels that will allow dogs to stay with them, be picked up during the day, and dropped off again between the hours of 9am and 5pm. We reserve the right to refuse guests entry if attempting to bring unauthorised or inappropriate dogs onto the property. No dogs can go in carpeted areas, on beds, or furniture. You guarantee that they are to be quiet, not upsetting other guests in any way, house trained, keeping them on a lead and at heel at all times when on the Premises. We reserve the right to refuse dogs entry and retain security deposits if these terms are not met.


19. Security and Privacy

The Lodges at New House Farm will ensure that:

1. Personal data is only used for the legitimate interests of The Lodges and does not unduly prejudice the rights and freedoms of the individual in question.

2. Personal data will be processed fairly and lawfully in accordance with the Data Protection Act. 3. Personal data will be kept only for so long as is necessary for the specified purposes.


20. Disclaimer

Please be forewarned that it is possible to catch computer viruses by accessing a web page or by downloading or running an infected program. Whilst The Lodges at New House Farm have taken steps to ensure that the pages on this web site are free from infection, such is the nature of the Internet that no assurance can be given that the pages of this web site are indeed free from infection. It is a condition of us allowing you free access that The Lodges will not be liable for any loss or damage suffered by any person accessing this web site or any third party resulting directly from the transmission of a computer virus resulting from the accessing of this web site.

Please note that the information available on this web site may be incomplete, out of date or incorrect. It is therefore essential that you verify all such information with us before taking any action in reliance upon it. It is a condition of us allowing you free access to the material on this web site that you accept that we will not be liable for any action you take in reliance on the information on this web site.

The contents of the pages on this web site are copyright The Lodges at New House Farm. The copying or incorporation into any other work or part or all of the material available on this web site in any form is prohibited save that you may: download extracts of the material on the site for your personal use; or: copy the material on the site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.