FAQ’s
Are we able to use the pool and the hot tub?
The swimming pool and hot tub are both available to guests staying with us.
Are we able to use the barn kitchen if we have hired out the barn?
The barn has an open kitchen set up to cater for all guests staying with us, which makes it the perfect setting for group gatherings where a chef can be arranged to cater for you, or where groups can enjoy cooking and eating together. Please notify us in plenty of time if you would like us to arrange a chef for you.
Do you allow dogs?
Unfortunately we do not allow dogs, unless by special arrangement in advance.
How do I secure my booking?
In order to secure your booking payment must be made in full at time of booking, or by following any alternate booking instructions sent via email.
Deposit
A swipe of a current debit card, or a cash deposit of £250 for each Lodge, (£500 for the Farmhouse and £500 for the Long Barn) has to be taken before checking in. This deposit will be returned to you following check out providing everything is as it was when you arrived. Please see the terms and conditions for more information.
What should we bring with us?
Wellies are a must here, even in summer.
All lodges and the farmhouse have self-contained personal catering facilities so bring anything with you that you may need. Providing enough notice is given we can also accept supermarket orders in your name from after your arrival. There is a Waitrose and Tesco in Hawkhurst, which is a less than 10 minute drive away should you need to go out for additional supplies.
However, we recommend you use the local independent deli, and incredible farm shops even closer to the farm with the highest quality locally sourced produce, and a huge range of interesting cooking ingredients.
Do you take wedding bookings?
We are not a wedding venue however New House Farm Country Retreat offers wonderful accommodation for guests of weddings nearby, and where you are also able to relax the day after the wedding, with our fantastic “wind down “facilities.
Feeding the animals
There are a number of animals here however it is important that they are not fed as many of them are on a specific diet. If you would like to feed them please ask us and we would be happy to give you some food. As with any farm or petting zoo, please be aware that you have to wash your hands thoroughly after any contact with animals. We provide handwash by the gate. Please ask permission from management to enter the animals’ paddock, as they deserve their own living space too, however they are friendly.
What is your cancellation policy?
Following confirmation of your cancellation we will make the dates available in an effort to mitigate the cost to you of cancellation. We cannot guarantee that the dates will be re-sold, nor can we guarantee that re-sold dates will be at the same price as your original booking. We urge you to consider cancellation of as a last resort; if we cannot fill your cancelled booking you will be charged the full amount.
Am I allowed to have guests visit me whilst I’m staying with you?
People not listed on the booking are not able to visit you unless prior written agreement has been given. At no time are friends allowed to stay over night though.
This is an insurance and health & safety issue; guests will be asked to vacate a property if they do not adhere to this condition of their stay.
Smoking
All accommodation is strictly no smoking. Anybody found to have been smoking in the suites would incur a charge.
Do you have Wi-Fi/broadband?
We offer unlimited high speed broadband and Wi-Fi, with Wi-Fi accessible throughout the entire estate – please ask for details.
